> ## Documentation Index
> Fetch the complete documentation index at: https://docs.atllasx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard & Analytics

> Monitor your campaign performance in real time.

The campaign dashboard gives you a live view of how your campaign is progressing and how contacts are responding.

## Campaign Summary

Each campaign's detail page shows a results summary with:

| Metric                      | Description                                                                  |
| --------------------------- | ---------------------------------------------------------------------------- |
| **Answered**                | Calls that were picked up, with a breakdown by lead warmth (Hot, Warm, Cold) |
| **In progress**             | Calls currently being placed (shown only when there are active calls)        |
| **Missed**                  | Calls where no one picked up                                                 |
| **Consented Emails Sent**   | Follow-up emails sent to contacts who consented (shown when > 0)             |
| **Missed Call Emails Sent** | Re-engagement emails sent for missed calls (shown when > 0)                  |
| **Failed**                  | Calls that could not connect (shown when > 0)                                |
| **DNC**                     | Contacts skipped due to the Do Not Call list (shown when > 0)                |
| **Rate**                    | Answer rate as a percentage                                                  |

## Lead Warmth Breakdown

For answered calls, the dashboard shows a breakdown by lead warmth — Hot, Warm, and Cold counts — so you can prioritise follow-up effort on the hottest prospects first.

## Per-Contact Results

Below the summary is the full contact table. See [Call Results & Transcripts](/docs/ai-calling/managing-campaigns/call-results-and-transcripts) for details on reading and managing individual call outcomes.

## Answer Rate by Day & Time (Heatmap)

The Analytics page surfaces a 7-day × 24-hour heatmap of your answer rate so you can see when your recipients are most likely to pick up. The same heatmap is mirrored in the campaign creator under **Best times to call**.

### Recipient timezone

Each heatmap is filtered by **recipient timezone** — the timezone of the recipients you're calling, not the timezone the chart is displayed in.

* Choose a country group (US, Canada, United Kingdom, Australia) to pool every recipient in that country.
* Choose a single IANA timezone (e.g. *Pacific Time*) to narrow to recipients whose phone-number area code resolves to that timezone.

Each call is bucketed in the recipient's own local time, so the heatmap reads as **"the best hour to call recipients in their local time"** — selecting *United States (all)* shows when US recipients answer in their respective timezones, not in yours.

### Data freshness

Account-level heatmaps refresh on demand and are cached daily. Platform-wide stats are precomputed nightly across the supported destinations and country groups.

Only calls placed on or after **27 February 2026** contribute to the heatmap. Earlier calls are excluded because voicemail classification was less reliable before that date, which biased the answer-rate buckets.