> ## Documentation Index
> Fetch the complete documentation index at: https://docs.atllasx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Calling Overview

> How AI Calling works and when to use it.

AI Calling lets you run automated outbound call campaigns at scale. The AI agent calls each contact on your list, carries a natural conversation, handles common objections, and takes follow-up actions — all without human involvement.

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## How a Campaign Works

The campaign creation flow walks you through these steps in order:

1. **Call Details** — describe your business, target audience, conversation goal, and language
2. **Voice Selection** — pick a voice and tune Speech Rate / Stability / Similarity
3. **Voicemail Settings** — configure what happens when you reach voicemail
4. **Follow-ups** — enable SMS or email follow-ups
5. **Call Forwarding, Keypad Navigation, Background Ambiance** — additional call-handling toggles
6. **Test Call** — hear the AI in your browser or on your phone before going live
7. **Upload Contacts** — provide a CSV or pull from your AI CRM
8. **Pacing & Scheduling** — set daily limits, calling hours, and active days
9. **Launch** — the campaign dials contacts automatically and populates your results dashboard in real time

The sidebar order under **Creating a Campaign** matches this flow, so you can read the docs in the same order you'll click through the portal.

## Key Concepts

### Call Script

The call script defines the AI's persona, tone, and how it should structure conversations. It includes a role summary, personality description, and a structured call flow. You can write it manually or use the AI-assisted generator.

### Call Details

Call details are structured fields (business name, value proposition, objection responses, etc.) that inform the AI without requiring you to write a full prompt. The AI uses these to generate natural responses in context.

### Credits

Each connected call deducts one credit. Voicemails count the same as full conversations. Calls that fail to connect (status "Failed") are refunded automatically.

## What Happens After a Call

After each call, the portal records:

* The final status (Answered, Missed, Failed, Cancelled, or DNC)
* A full transcript
* An AI-generated summary
* A lead warmth score (hot, warm, cold, dead, or unknown)

You can review these results in the campaign dashboard, filter by outcome, and export to a CSV or connected CRM.

## Next Steps

<CardGroup cols={2}>
  <Card title="Create Your First Campaign" icon="plus" href="/docs/ai-calling/creating-a-campaign/call-details">
    Start with your campaign's Call Details
  </Card>

  <Card title="Dashboard & Analytics" icon="chart-bar" href="/docs/ai-calling/managing-campaigns/dashboard-and-analytics">
    Understand your campaign metrics
  </Card>
</CardGroup>