> ## Documentation Index
> Fetch the complete documentation index at: https://docs.atllasx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Lead Warmth Sorting

> Prioritise your follow-up using AI-assigned lead scores.

After every call, the AI assigns a lead warmth classification based on the caller's expressed interest, sentiment, and intent. Use this to focus your manual follow-up on the most promising leads first.

## Warmth Classifications

| Classification | What It Means                                                                        |
| -------------- | ------------------------------------------------------------------------------------ |
| **Hot**        | Caller expressed strong purchase intent, asked for pricing, or agreed to a next step |
| **Warm**       | Caller was engaged and interested but did not commit                                 |
| **Cold**       | Caller asked a transactional question (hours, address) with no purchase signal       |
| **Dead**       | Caller was not interested, or it was a wrong number / robocall                       |

## How the AI Scores Calls

The AI analyses the full conversation — not just keywords — to determine warmth. Signals it considers:

* Did the caller ask about pricing or getting started?
* Did they agree to receive a meeting link or follow-up?
* How engaged were they in the conversation?
* Did they express frustration or try to end the call quickly?

## Using Lead Warmth in the Inbox

### Sorting

Use the sort control in the inbox to order calls. Available sort options:

| Sort            | Description                       |
| --------------- | --------------------------------- |
| **Newest**      | Most recent calls first (default) |
| **Oldest**      | Oldest calls first                |
| **Shortest**    | Shortest calls first              |
| **Longest**     | Longest calls first               |
| **Lead Warmth** | Hottest leads first               |

### Priority View

Switch to **Priority** view to see only Hot and Warm calls. This is the fastest way to work through your inbox when you have high call volume.

### Unread View

Switch to **Unread** view to see only calls you have not opened yet — useful for catching up after time away.

## Acting on Hot Leads

For Hot leads, consider:

1. Calling back within the hour — response rates drop significantly after 60 minutes
2. Sending a personalised follow-up using the transcript context
3. Triggering a Zapier action to log the lead in your CRM automatically

See [Zapier](/docs/integrations/zapier) and [Custom Webhooks](/docs/integrations/custom-webhooks) for automation options.