> ## Documentation Index
> Fetch the complete documentation index at: https://docs.atllasx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Receptionist Overview

> How AI Receptionist works and what it does for your business.

AI Receptionist answers every inbound call to your business — 24 hours a day, 7 days a week. It greets callers, answers questions, collects contact information, books meetings, and routes warm leads to your team. Every call is transcribed, summarised, and scored for lead quality.

## What It Does

* **Answers calls instantly** — no hold time, no voicemail during business hours
* **Handles FAQs** — answers common questions about your hours, pricing, services, and more using your knowledge base
* **Captures contact details** — collects caller name, number, and email
* **Books meetings** — sends a scheduling link via SMS during the call
* **Forwards hot leads** — transfers callers directly to a human when they are ready to buy
* **Works around the clock** — handles calls at 2 AM just as well as 2 PM

## How Calls Are Handled

1. A caller dials your Atllas phone number
2. The AI greets them with your custom greeting
3. It answers questions using your FAQ knowledge base
4. Based on the conversation, it takes the configured action (collect info, book meeting, forward call)
5. You receive the call record in your inbox with a transcript, summary, and lead warmth score

## Lead Intelligence

After every call, the AI assigns a lead warmth score:

| Score       | Meaning                                                               |
| ----------- | --------------------------------------------------------------------- |
| **Hot**     | Caller expressed strong intent to buy or asked to speak with someone  |
| **Warm**    | Caller was interested but not immediately ready                       |
| **Cold**    | Caller had a question but no purchase intent                          |
| **Dead**    | Caller was not interested, wrong number, or a robocall                |
| **Unknown** | The AI could not classify the call (e.g. very short, no clear signal) |

Sort your inbox by lead warmth to prioritise your follow-up on the best prospects first.

## Next Steps

<CardGroup cols={2}>
  <Card title="Set Up Your Receptionist" icon="wand-magic-sparkles" href="/docs/ai-receptionist/setup/greeting-and-voice">
    Configure your greeting, voice, and call handling
  </Card>

  <Card title="Manage Your Inbox" icon="inbox" href="/docs/ai-receptionist/managing-your-inbox/transcripts-and-summaries">
    Review calls and prioritise leads
  </Card>
</CardGroup>