> ## Documentation Index
> Fetch the complete documentation index at: https://docs.atllasx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What the Customer Hears

> The recovery call from your customer's side — and what happens when they accept or decline.

The AI calls using your campaign's existing script tone and voice, so the call sounds consistent with the rest of your calling — it just opens by acknowledging the cancellation and, if a win-back offer is configured, may offer the discount if the conversation calls for it.

* **If the customer accepts the offer** — Atllas un-cancels their subscription and applies the discount coupon directly to their account in Stripe. The discount applies once, to their next invoice. Nothing further is required from you; it's visible in your Stripe dashboard as soon as the call ends.
* **If the customer declines, or doesn't answer** — the cancellation proceeds as originally scheduled. Nothing changes in your billing account. An unanswered call can be re-dialed automatically — see [Automatic Retries](/docs/revenue-recovery/the-call/automatic-retries).

In the rare case a customer accepts but the save can't be completed automatically — for example, if the subscription had already fully ended before the call finished — it's flagged for you to complete manually. See [Needs attention](/docs/revenue-recovery/analytics/overview#needs-attention) in Analytics.

If the subscription had already fully ended before the call, there's nothing left to un-cancel — the AI instead texts a resubscribe link right after the call. See [Resubscribe Links](/docs/revenue-recovery/the-call/resubscribe-links).

Every recovery call also counts as a normal AI Calling call and uses one calling credit, the same as any other campaign call.