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AI Receptionist uses credits when it handles inbound calls. The available balance is shared across the account’s receptionists. An answered call uses 1 credit, whether it lasts 10 seconds or 10 minutes. An immediate hang-up also uses 1 credit. A call blocked because the balance is empty and top-off is unavailable uses 0 credits.

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Review the balance

Open AI Receptionist, choose All receptionists, then choose Settings. Review the shared credit and payment sections. Your subscription includes a monthly call allotment. It resets on your billing-cycle date, and unused credits do not carry over. Click Buy Credits at the bottom of the sidebar when you need to add credits manually.

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Turn on automatic top-off

Open a receptionist’s Settings and find the automatic top-off section.
  1. Turn on Enable automatic credit top-off.
  2. Click Set Payment Method to attach a card.
  3. Click Update Payment Method if you need to change that card.
AtllasX can charge the saved method when the receptionist balance runs low. The portal manages the top-off threshold and amount.

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Dedicated-number billing

Each receptionist has its own dedicated phone number. AtllasX bills each added number, with no limit on the number of receptionists. The person who creates a receptionist pays for it with their subscription and payment method. Deleting a receptionist releases its number and reduces the bill. Deleting the last receptionist ends the AI Receptionist subscription. See Manage multiple receptionists for the complete procedure.

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Payment problems

The portal shows a warning when automatic top-off has no payment method or a charge fails.
  • No payment method set for automatic top-offs. Click Set Up Auto Top-Off and attach a card.
  • Your card was declined. Click Update Payment Method, attach a working card, then retry from the billing page.
  • An internal error occurred. Retry from the billing page. Contact support if the failure continues.
An empty balance can prevent the receptionist from handling later calls. An incoming call can end with an error if the balance reaches zero. Dismissal applies only to that failure. The banner returns if a new failure occurs after you fix the earlier problem.

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Subscription controls

Use Subscription & Billing in the relevant settings scope for receptionist controls. Choose Settings in the sidebar, then choose Subscription for the wider AtllasX plan. See Profile, account, and billing for the account tabs.