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How Credits Are Used

AI Receptionist deducts one credit per answered call, regardless of how long the call lasts. A 10-second call and a 10-minute call both cost the same — one credit.
OutcomeCredits Used
Caller answered, full conversation1
Caller answered, hung up immediately1
Call dropped because balance was empty + auto top-off unavailable0

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Viewing Your Balance

Your account balance and usage breakdown live on the Billing tab in your account (open the avatar menu in the top-right and choose Settings → Billing).

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Monthly Allotment

Your subscription includes a monthly call allotment. This resets on your billing cycle date. Unused credits do not carry over.

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Auto Top-Off

AI Receptionist supports automatic top-off so you never miss a call due to an empty balance:
  1. Go to AI Receptionist → Settings
  2. Enable Auto Top-Off
  3. Set your low-balance threshold (e.g. 50 credits remaining)
  4. Set the top-up amount (e.g. add 200 credits)
When your balance drops below the threshold, the portal automatically charges your payment method and adds credits. You receive an email confirmation each time a top-off occurs.

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Purchasing Additional Credits

To buy credits manually, click the Buy Credits button in the top navigation bar (visible while you’re inside an AI Receptionist or AI Calling page).

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Failed Payments

If an auto top-off charge fails, the portal displays a warning banner alerting you that future calls may be dropped until the issue is resolved. When your balance reaches zero and auto top-off is either disabled or its last charge failed, incoming calls are killed mid-call with an error message instead of being answered. The banner shows a specific failure reason so you can take the right action:
ReasonWhat it meansWhat to do
No payment method set for automatic top-offsAuto top-off is enabled but no card is attached as the payment method for itClick Set Up Auto Top-Off in the banner to attach a card
Your card was declinedThe most recent charge attempt was rejected by the issuerClick Update Payment Method in the banner to swap in a working card, then retry the charge from the billing page
An internal error occurredThe charge attempt hit a transient system errorRetry the charge from the billing page; if it keeps failing, contact support
Each failure has its own dismiss state — once you fix the underlying issue, the banner stays gone for that incident. A fresh failure (a new declined charge a week later, for example) shows the banner again so you don’t miss it.