How Credits Are Used
AI Calling deducts one credit per connected call. A call is considered connected the moment the other end picks up (whether a person or voicemail). Calls that don’t reach a successful conversation — statuses Failed, Cancelled, or DNC (filtered out by Do Not Call list) — are refunded automatically.| Outcome | Credits Used |
|---|---|
| Answered — full conversation | 1 |
| Answered — contact hung up immediately | 1 |
| Missed — voicemail left | 1 |
| Missed — no voicemail | 1 |
| Failed to connect (status: Failed) | 0 — refunded |
| Cancelled before connection | 0 — refunded |
| Filtered by DNC list | 0 — refunded |
Recipients vs. Call Attempts
A credit is consumed per call attempt, not per recipient. A single recipient can therefore use more than one credit: if a contact has fallback numbers (phone2, phone3, …), Atllas dials each number in turn until one connects, and every attempt that connects costs a credit. Attempts that don’t connect are refunded as usual.
This means a campaign’s credit cost can be higher than its recipient count. When you reach the Send step, the portal shows the maximum number of calls the campaign could use (recipients × multi-number dialing) and warns you before launch if your remaining balance can’t cover it.