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Team owners get two extra capabilities beyond inviting and removing members: a complete audit log of team activity, and the ability to move resources (campaigns, contacts, etc.) between team members.

Audit Log

The audit log records every significant team event. It’s append-only — entries can’t be edited or deleted — so you have a permanent history of who did what and when.

What’s Logged

ActionWhen
team_createdThe team was first created
member_invitedAn invite was sent
invite_canceledAn invite was revoked before being accepted
member_joinedAn invitee accepted and joined the team
member_scheduled_removalThe owner started removing a member (grace period begins)
member_canceled_removalA scheduled removal was cancelled
member_removedA member’s removal was finalised at the end of the grace period
subscription_updatedThe team’s subscription changed
allotment_updatedA member’s monthly call allotment was changed
credit_transferThe owner transferred credits to a member on demand
resources_claimedThe owner claimed personal resources into the team
resource_transferredA single resource was reassigned to another member
team_deletedThe team was deleted
Each entry captures the actor (who did it, including system for automated actions), the target (which member or resource was affected), a timestamp, and details specific to the action (e.g. how many credits were transferred, the resource ID that was reassigned).

Where to View

Open Teams from the sidebar and look for the Activity section. The full audit log is visible to the team owner only.

Resource Management

Personal resources you created before forming a team don’t automatically belong to the team. You bring them in by claiming them. Once they’re team-owned, you can also reassign individual resources between team members.

Claimable Resource Types

Both claiming and reassignment work on the same set of collections:
  • AI Calling: campaigns, voices, call queue, execution queue, prompts
  • AI Receptionist: agents, FAQ entries, phone numbers, messages
  • CRM: contacts, email campaigns, email signatures, signature builder
  • Integrations: webhooks
  • Content: training materials

Claiming Personal Resources

When you first create a team as the owner, your existing campaigns, contacts, and other resources stay personal until you claim them. To bring them into the team:
  1. Open the relevant resource section (e.g. AI Calling → Campaigns)
  2. Select the resources you want to bring in (up to 100 at a time)
  3. Trigger the Claim into Team action
The resources stay yours, but they now belong to the team — meaning audit log entries reference them, and you can reassign them to another member if needed.

Reassigning Resources Between Members

As the owner, you can move a single resource from one member to another:
  • Pick the resource (or a batch of up to 100 resources)
  • Choose the source member (where the resource currently lives) and the destination member
  • Confirm the reassignment
The destination member becomes the new owner of those resources and can use them as if they had created them. The reassignment is logged in the audit log as resource_transferred.
Reassignment is a permission-and-ownership change, not a copy. The original owner loses access to the resource. There is no “shared” middle state.
Only the team owner can claim or reassign resources. Members cannot move their own resources to other members; if a member needs to hand a campaign to a teammate, the owner has to perform the reassignment.