This is separate from the optional paid national Do Not Call registry scrub you can
enable on a campaign. The national scrub checks numbers against the government registry; the
Do Not Call list described here is your own internal list and is always on and free.
Where to find it
Open Do Not Call from the sidebar — it sits in the General section because the list applies account-wide, to outbound campaigns and integration-triggered calls alike. Numbers are listed newest first — 25 per page by default (you can switch to 50 or 100) — along with when each was added and why. To check whether a specific number is on your list, paste it into the search box above the table. Partial numbers work too: type at least 3 digits and the list narrows to numbers starting with what you’ve typed, with or without the country code.Adding numbers
There are three ways a number gets onto your list:1
Add manually
Click Add number, enter a phone number, optionally pick a reason, and save. To add many
at once, choose Paste a list and paste numbers (one per line, or comma-separated) — any
invalid entries are skipped and reported.
2
From a call result
On any recipient in a campaign’s results, use Add to Do Not Call to suppress that number
in one click.
3
Automatically, when someone opts out
If a person asks not to be called again during a call (e.g. “remove me from your list”, “do
not call me”), their number is added automatically after the call.
How numbers are enforced
A number on your Do Not Call list is skipped everywhere a campaign or integration starts calls:- Before launch — the campaign send step shows how many of your selected numbers are on the list, flags recipients who have no other number and so won’t be called at all, and excludes the skipped numbers from the recipient / call counts and the cost estimate.
- At launch — when a campaign starts (or is scheduled), any recipient whose number is on the list is skipped. The campaign’s Results section shows how many numbers were skipped.
- Integration and webhook calls — calls triggered from your Integrations (HubSpot, Zapier, Make, website forms, or your own custom webhooks) are checked against the list before dialing. A blocked call appears in the campaign’s Results as blocked by your Do Not Call list; no credits are used.
The list is applied when a campaign launches or is scheduled. If you add a number after
a campaign was already scheduled, that campaign’s queued calls to the number may still go
out — remove the contact from the scheduled campaign to stop them.
Revenue Recovery calls are the one exception: they reach out to your own existing
customers about their subscription and are not filtered by this list today.
Teams
For team accounts, the Do Not Call list is honored across the whole team — a number added by anyone on the team is suppressed for every team member’s campaigns.- Team owners see every number added by any sub-account, along with who added each one.
- Sub-accounts see the numbers they added.