hyzl has no human review queue, so no script waits for a person to read it. The
screen also does not catch everything. A script that passes is still yours to
answer for under the law.
Principles a script must meet
Each principle stands on its own. One failure is enough, however professional the script reads.- Be honest about the offer. Say what the caller sells. Do not invent a debt, a prize, a refund, or a benefit that the contact does not hold.
- Keep the money recoverable. Do not ask for money or account access in a form the contact cannot reverse or recover. Gift cards, cryptocurrency, and remote access to a device are three examples, not the full set.
- Claim no government authority. Do not present the caller as a government agency, a court, or a law-enforcement body.
- Make no threat. Do not threaten arrest, deportation, prosecution, or the loss of a license, a visa, or a benefit.
- Promise only what you can deliver. You may describe real results that your business can substantiate. You may not guarantee an outcome for the person on the call.
- Ask for no secret. Do not collect a Social Security number, an online password, or a one-time code.
- Treat the contact with respect. Harassment, hate, and sexual content aimed at the contact all fail this policy.
Scripts hyzl refuses
These examples show a failure of each principle. They are illustrations, not the full set.- “You won a $5,000 prize. Pay the $99 release fee in gift cards today.”
- “This is the Internal Revenue Service. Pay the balance now, or a warrant follows.”
- “Your loan is approved. Wire the deposit today to hold the rate.”
- “Read me the code we just sent to your phone.”
- “We guarantee we will cut your debt in half.”
- “Install this app so I can log in to your account for you.”
What hyzl allows
Merchants ask about these most, because a normal business needs them. All of them pass:- A persona. Give the agent a name, a job title, a department, and a seniority level.
- Your own company. The script may name the company the caller works for.
- A follow-up on an earlier inquiry. “You asked about our service last week” passes.
- An ordinary upfront price. A retainer, a consultation fee, a setup fee, a subscription, a starter kit, or a deposit.
- Real consequences in debt collection. Collections, credit reporting, late fees, repossession, eviction, service disconnection, and the creditor’s own legal action.
- Results your business can substantiate. Describe what your service does for real customers.
- Your answer to “are you an AI”. You decide how the agent answers. This screen does not judge that choice.
- Insurance sales, including final expense, Medicare supplement, and Medicare Advantage plans.
- Win-back, renewal, and failed-payment calls about a subscription the contact holds.
- Appointment setting, lead qualification, surveys, business-to-business prospecting, and recruiting.
- A blunt, urgent, or pushy tone. Pressure is not fraud.