Manage multiple receptionists

You can run more than one AI Receptionist on a single account. Each receptionist has its own dedicated phone number and its own independent configuration. That covers the name, greeting, voice, language, call forwarding, FAQ knowledge base, voicemails, and call history. Use separate receptionists for different locations, departments, or brands.

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What is independent per receptionist

Each receptionist keeps its own:

• Name: an optional label shown next to its number across the dashboard (see Name a receptionist)
• Phone number: every receptionist is provisioned with its own dedicated number
• Settings: greeting, voice, language, and call forwarding. You set each one separately.
• Inbox: voicemails, transcripts, summaries, and call history belong to that receptionist alone
• FAQ knowledge base: see FAQ / Knowledge Base for how Shared and receptionist-specific FAQs work

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Add a receptionist

There is no cap on how many receptionists you can create. hyzl bills you for each added number. See Billing below.

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Find and open a receptionist

The receptionist list is AI Receptionist in the sidebar. It shows every receptionist on your account, each labeled by its name (or number). The list also carries an All receptionists entry for the account-wide view. Choose a receptionist to open its focused view, where tabs give you that receptionist’s Voicemail, Knowledge Base, and Settings. The receptionist’s name at the top of the page is a dropdown. Use it to jump straight to another receptionist, or to All receptionists. Use the Receptionists back link to return to the list. To work across receptionists on one screen, use the account-wide section pages instead. See Account-wide vs per-receptionist views.

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Name a receptionist

A receptionist can carry an optional name (for example, “Front Desk” or “Chicago Office”). The name appears next to the number everywhere. It appears in the receptionist list, the scope dropdown on the Voicemail, Knowledge Base and Settings pages, and per-voicemail labels. Without a name, the phone number appears instead. There is no self-serve field for it yet. Contact support from the in-app chat to set or change a name.

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Account-wide vs per-receptionist views

Every Voicemail, Knowledge Base, and Settings page carries the scope it is showing as its heading. The heading reads either All receptionists or a single receptionist’s name. It is a dropdown:

• All receptionists shows the account-wide view: every receptionist’s voicemails, your Shared FAQs, or your account settings.
• Choosing a receptionist scopes the page to that one: its voicemails, its own FAQs, or its settings. You stay on the same section.

This is the quickest way to compare or manage across receptionists. The account-wide view is also reachable from the All receptionists entry at the top of the receptionist list.

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Delete a receptionist

Delete a receptionist from the Receptionists list. Deleting releases its phone number and decrements your billing. When you delete your last receptionist, your AI Receptionist subscription is cancelled.

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Billing

Billing scales per receptionist:

• hyzl bills each added number. Every receptionist you create adds its own dedicated number to your bill.
• No cap. You can add as many receptionists as you need. hyzl bills each one.
• Per-user. Whoever creates a receptionist pays for it on their own subscription and payment method.
• Deleting decrements billing. Removing a receptionist releases its number and reduces your bill accordingly. Deleting your last receptionist cancels the subscription.

See Credits & Billing for how call credits work.