Managing Multiple Receptionists

You can run more than one AI Receptionist on a single account. Each receptionist has its own dedicated phone number and its own independent configuration — name, greeting, voice, language, call forwarding, FAQ knowledge base, voicemails, and call history. Use separate receptionists for different locations, departments, or brands.

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What’s Independent Per Receptionist

Each receptionist keeps its own:

• Name — an optional label shown next to its number across the dashboard (see Naming a Receptionist)
• Phone number — every receptionist is provisioned with its own dedicated number
• Settings — greeting, voice, language, and call forwarding are configured separately
• Inbox — voicemails, transcripts, summaries, and call history belong to that receptionist alone
• FAQ knowledge base — see FAQ / Knowledge Base for how Shared and receptionist-specific FAQs work

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Adding a Receptionist

There is no cap on how many receptionists you can create. Each added number is billed — see Billing below.

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Listing and Opening a Receptionist

The receptionist list (AI Receptionist in the sidebar) shows every receptionist on your account, each labelled by its name (or number), plus an All receptionists entry for the account-wide view. Select a receptionist to open its focused view, where tabs give you that receptionist’s Voicemail, Knowledge Base, and Settings. The receptionist’s name at the top of the page is a dropdown — use it to jump straight to another receptionist (or to All receptionists), or use the Receptionists back link to return to the list. To work across receptionists at a glance, use the account-wide section pages instead — see Account-wide vs Per-Receptionist Views.

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Naming a Receptionist

Open a receptionist’s Settings and set its Name (for example, “Front Desk” or “Chicago Office”). The name appears next to the number everywhere — the receptionist list, the scope dropdown on the Voicemail, Knowledge Base and Settings pages, and per-voicemail labels. Leave it blank to fall back to the phone number.

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Account-wide vs Per-Receptionist Views

Every Voicemail, Knowledge Base, and Settings page carries the scope it’s showing as its heading — either All receptionists or a single receptionist’s name. The heading is a dropdown:

• All receptionists shows the account-wide view — every receptionist’s voicemails, your Shared FAQs, or your account settings.
• Picking a receptionist scopes the page to that one — its voicemails, its own FAQs, or its settings — staying on the same section.

This is the quickest way to compare or manage across receptionists. The account-wide view is also reachable from the All receptionists entry at the top of the receptionist list.

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Deleting a Receptionist

Delete a receptionist from the Receptionists list. Deleting releases its phone number and decrements your billing. When you delete your last receptionist, your AI Receptionist subscription is cancelled.

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Billing

Billing scales per receptionist:

• Each added number is billed. Every receptionist you create adds its own dedicated number to your bill.
• No cap. You can add as many receptionists as you need; each one is billed.
• Per-user. Whoever creates a receptionist pays for it on their own subscription and payment method.
• Deleting decrements billing. Removing a receptionist releases its number and reduces your bill accordingly. Deleting your last receptionist cancels the subscription.

See Credits & Billing for how call credits work.