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The FAQ knowledge base is how you teach the AI to answer questions about your business. The more comprehensive your FAQ, the better the AI performs on real calls.

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Adding FAQs

You have three ways to populate the knowledge base:

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Manual Entry

  1. Go to AI Receptionist → FAQs
  2. Click Add Question
  3. Enter the question and the answer
  4. Click Save

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Generate from Your Website

If your business has a public website, point Atllas at it and let the AI extract FAQs automatically:
  1. Go to AI Receptionist → FAQs
  2. Choose Generate from Website
  3. Enter your business URL
  4. Atllas crawls the site, extracts a business description, and generates a starter set of FAQs you can review and edit before saving

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Generate from Pasted Text

If you have an existing description of your business — a one-pager, an “About Us” doc, a sales script — you can paste it in and have the AI produce FAQs from it:
  1. Go to AI Receptionist → FAQs
  2. Choose Generate from Text (bulk import)
  3. Paste your business description
  4. Pick the industry that best matches your business
  5. Review the generated FAQs and save the ones you want to keep
The AI does not respond with verbatim FAQ text — it uses the content as knowledge and answers naturally in conversation. You do not need to anticipate every possible phrasing; the AI understands intent.

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What to Include

Good FAQ topics:
  • Business hours and location
  • Services or products offered
  • Pricing and packages
  • How to get started / onboarding process
  • Common objections or concerns
  • Return / cancellation policy
  • Contact information for specific departments

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Editing and Deleting FAQs

Click any existing FAQ to edit the question or answer. Click the trash icon to delete it. Changes take effect on the next call.

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FAQ vs Call Handling Actions

FAQs handle informational questions. Call handling actions (forwarding, SMS, email) handle operational outcomes. Use both:
  • FAQ: “What are your hours?” → AI answers directly
  • Call handling: “I’d like to book a meeting” → AI sends a scheduling link via SMS

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Tips for Better Answers

  • Write answers the way you would actually say them on a phone call, not like a website FAQ
  • Keep answers concise — two or three sentences maximum
  • If a question has multiple parts, split it into separate FAQ entries