What It Does
- Answers calls instantly — no hold time, no voicemail during business hours
- Handles FAQs — answers common questions about your hours, pricing, services, and more using your knowledge base
- Captures contact details — collects caller name, number, and email
- Books meetings — sends a scheduling link via SMS during the call
- Forwards hot leads — transfers callers directly to a human when they are ready to buy
- Works around the clock — handles calls at 2 AM just as well as 2 PM
How Calls Are Handled
- A caller dials your Atllas phone number
- The AI greets them with your custom greeting
- It answers questions using your FAQ knowledge base
- Based on the conversation, it takes the configured action (collect info, book meeting, forward call)
- You receive the call record in your inbox with a transcript, summary, and lead warmth score
Lead Intelligence
After every call, the AI assigns a lead warmth score:| Score | Meaning |
|---|---|
| Hot | Caller expressed strong intent to buy or asked to speak with someone |
| Warm | Caller was interested but not immediately ready |
| Cold | Caller had a question but no purchase intent |
| Dead | Caller was not interested, wrong number, or a robocall |
| Unknown | The AI could not classify the call (e.g. very short, no clear signal) |
Next Steps
Set Up Your Receptionist
Configure your greeting, voice, and call handling
Manage Your Inbox
Review calls and prioritise leads