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Every call handled by your AI Receptionist is automatically transcribed and summarised. The inbox gives you a searchable record of all inbound activity.

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The Inbox

The AI Receptionist inbox lists every call in reverse chronological order. Each row shows:
  • Caller’s phone number (and name if captured)
  • Date and time of the call
  • Call duration
  • Lead warmth classification
  • Read / unread status

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Opening a Call Record

Click any row to open the call detail panel:

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Transcript

The full conversation, formatted with speaker labels and timestamps: 
[00:00] AI: Thanks for calling Acme Corp! How can I help you today?
[00:04] Caller: Hi, I was wondering what your pricing looks like...

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AI Summary

A concise paragraph summarising the call — who called, what they wanted, and what the outcome was. Useful for quickly scanning calls without reading the full transcript.

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Recording

A playable audio recording of the call. Click the play button to listen.

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Lead Warmth

The AI’s assessment of the caller’s purchase intent (Hot, Warm, Cold, Dead, or Unknown). See Lead Warmth Sorting for details.

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Read / Unread State

Calls are marked unread until you open them. The unread count appears on the Receptionist sidebar item so you always know when new calls have come in. Use the search bar above the inbox to filter calls. Search runs across the caller phone number, the AI summary, and the transcript text (both who and what fields). Typing is debounced — results update about a quarter-second after you stop typing — so the inbox stays responsive while you refine the query. Search combines with the active view mode (All / Priority / Unread).

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View Modes

Toggle between three inbox views:
  • All — every call in chronological order
  • Priority — only Hot and Warm leads, sorted by lead warmth score
  • Unread — only calls you have not yet opened

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Bulk Selection & Delete

Each call has a checkbox on the left. Use the Select all checkbox at the top to select every visible call, or check individual rows to build a custom selection. The header shows how many are currently selected, and a Delete button appears once at least one row is checked. Bulk delete is permanent — deleted calls and their transcripts/recordings are removed from your inbox. Use this to clean up spam or robocalls in batches.