Warmth Classifications
| Classification | What It Means |
|---|---|
| Hot | Caller expressed strong purchase intent, asked for pricing, or agreed to a next step |
| Warm | Caller was engaged and interested but did not commit |
| Cold | Caller asked a transactional question (hours, address) with no purchase signal |
| Dead | Caller was not interested, or it was a wrong number / robocall |
How the AI Scores Calls
The AI analyses the full conversation — not just keywords — to determine warmth. Signals it considers:- Did the caller ask about pricing or getting started?
- Did they agree to receive a meeting link or follow-up?
- How engaged were they in the conversation?
- Did they express frustration or try to end the call quickly?
Using Lead Warmth in the Inbox
Sorting
Use the sort control in the inbox to order calls. Available sort options:| Sort | Description |
|---|---|
| Newest | Most recent calls first (default) |
| Oldest | Oldest calls first |
| Shortest | Shortest calls first |
| Longest | Longest calls first |
| Lead Warmth | Hottest leads first |
Priority View
Switch to Priority view to see only Hot and Warm calls. This is the fastest way to work through your inbox when you have high call volume.Unread View
Switch to Unread view to see only calls you have not opened yet — useful for catching up after time away.Acting on Hot Leads
For Hot leads, consider:- Calling back within the hour — response rates drop significantly after 60 minutes
- Sending a personalised follow-up using the transcript context
- Triggering a Zapier action to log the lead in your CRM automatically