Results table
The table shows every contact in your campaign with their current status. hyzl never calls a contact on your Do Not Call (DNC) list.Filter the list
The contact-level view lists contacts with multiple numbers. A status filter above the table narrows it to All, Pending, In Progress, Reached, Exhausted, Cancelled, or Do Not Call. On the per-call view, use the Sort dropdown (Name, Number, Lead Warmth, Duration, Latest) and the Inbox / Archived toggle instead.Read / unread state
Results carry an unread dot indicator until you open them. You can also use Mark as Read or Mark as Unread on the row. This inbox-style approach lets you track which results you have already reviewed. Unread counts appear next to the campaign in the sidebar.Archive a result
Once you have reviewed a result and taken any necessary action, click Archive to remove it from your active view. The results table has two top-level views: Inbox (active) and Archived. Switch between them using the toggle above the table.View a transcript
Click any contact row to open the detail panel. It contains:- Call recording: playable audio of the full call
- Transcript: timestamped text of the conversation
- Summary: a one-paragraph AI summary of what was discussed
- Lead Warmth: a classification of the contact’s interest level, either Hot, Warm, Cold, Dead, or Unknown. You can override the AI’s classification from this panel
- Action Items: see below
Action items
After every answered call, the AI extracts action items from the transcript and attaches them to the call result. Each item captures:
Each item has a Mark Complete button (and Mark Incomplete to undo) you can use once you have followed up. hyzl keeps the completion state with the call result. Reopening the panel therefore shows what is done and what is still outstanding.
Use action items as your follow-up worklist. They let the AI capture commitments made during the call, for example “send pricing” or “confirm a demo time”. So you forget nothing.
Lead Warmth
The AI assigns lead warmth automatically at the end of each answered call. It reads the contact’s sentiment, engagement, and expressed intent:Lead Warmth in the Campaign Summary
The campaign summary view is the contact-level list, not the per-call drilldown. In that view, each contact row of a multi-number campaign shows a lead warmth badge. The badge reflects the hottest outcome across all of that contact’s call attempts. This lets you instantly identify the best leads without opening individual call records. The summary view also includes a sort control in the filter bar:- Sort by: Lead Warmth (default) or Name
- Direction: Descending (hottest first, default) or Ascending
SMS follow-up
For campaigns with SMS follow-ups turned on, the AI verbally confirms the SMS destination with the contact during the call. After the call ends, the system automatically sends the SMS to the confirmed number. When a confirmed send succeeds, the call’s expanded view shows a read-only SMS sent to <number> line. No further action is needed.Action items for SMS
If the system cannot send the SMS automatically, a red action item appears in the task banner. The same item appears if the system needs the operator to check the destination. The banner sits at the top of the expanded call row. There are three types of SMS action items:Fix an SMS action item
- Expand the call row to see the red task banner.
- Enter a new phone number in the input field inside the task.
- Click Send.
- Click Resend instead, when an earlier send failed.