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Choose Analytics under Outbound Campaigns for an account-level view of AI Calling performance.

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Answer rate by day and time

The heatmap compares answer rates across a 7-day by 24-hour grid. Use it to find periods when contacts are more likely to answer. Choose a destination group or contact timezone. AtllasX places each call into the contact’s local hour for this comparison. Destination groups include the United States, Canada, United Kingdom, and Australia. A group combines contacts by their own local hours. You can also choose one Internet Assigned Numbers Authority timezone. AtllasX derives it from the phone-number area code when possible. The campaign builder shows this evidence under Best times to call. Use it while configuring pacing windows. The heatmap excludes calls before February 27, 2026. Earlier voicemail classification was not reliable enough for the comparison. Account heatmaps refresh on request and use a daily cache. AtllasX computes supported platform-wide destination data each night. Use the same evidence when you set future campaign calling windows. A strong historical period does not guarantee a specific result.

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Call distribution

Call distribution shows how calls are divided across outcomes. Use the chart with the answer rate to identify connection problems. Campaign summaries can show answered, active, missed, failed, cancelled, and Do Not Call counts. Answered calls can include lead-warmth totals. The answer rate compares answered attempts with the relevant total. Metrics with no activity can remain hidden. Open Call Logs when you need the individual calls behind a total.

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Growth and goals

Growth and goal cards compare recent activity with the available historical period. Review the date context before you compare values.

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Usage

Usage cards show calls consumed during the billing period and the projected total. Compare the projection with your plan allowance. Open credits and billing when the available balance cannot cover planned campaigns.

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Email activity

Email activity appears when campaigns use the related follow-up options. It can distinguish consented follow-ups from missed-call messages. Delivery depends on the contact data, campaign settings, and consent captured during the call.

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Campaign summaries

Account analytics complement each campaign’s Summary. Open the campaign when you need schedule progress, contact results, tasks, or bookings. See Campaign contacts and results for the detailed view.