Skip to main content
The campaign dashboard gives you a live view of how your campaign is progressing and how contacts are responding.

​
Campaign Summary

Each campaign’s detail page shows a results summary, including the contacts on your Do Not Call (DNC) list:

​
Lead Warmth breakdown

For answered calls, the dashboard shows a breakdown by lead warmth: Hot, Warm, and Cold counts. You can then prioritize follow-up effort on the hottest contacts first.

​
Per-contact results

Below the summary is the full contact table. See Call Results & Transcripts for details on reading and managing individual call outcomes.

​
Answer Rate by Day & Time (heatmap)

The Analytics page surfaces a 7-day × 24-hour heatmap of your answer rate. It shows when your contacts are most likely to answer. The campaign creator mirrors the same heatmap under Best times to call.

​
Recipient timezone

Recipient timezone filters each heatmap. It is the timezone of the contacts you are calling, not the timezone you view the chart in.
  • Choose a country group (US, Canada, United Kingdom, Australia) to pool every contact in that country.
  • Choose a single timezone from the Internet Assigned Numbers Authority database, for example Pacific Time. The chart then narrows to contacts whose phone-number area code resolves to that timezone.
hyzl buckets each call in the contact’s own local time. So the heatmap reads as “the best hour to call contacts in their local time”. Choosing United States (all) shows when US contacts answer in their respective timezones, not in yours.

​
Data freshness

Account-level heatmaps refresh on demand, and hyzl caches them daily. hyzl precomputes platform-wide stats nightly across the supported destinations and country groups. Only calls placed on or after 27 February 2026 contribute to the heatmap. hyzl excludes earlier calls, because voicemail classification was less reliable before that date. That unreliability biased the answer-rate buckets.

​
Revenue Recovery

Recovery performance lives in its own Revenue Recovery section of the sidebar, not on the campaign dashboard. It covers recovered revenue, the recovery funnel, why members leave, and the member-level activity log. See Recovery Analytics and the Activity Log.