Campaign Summary
Each campaign’s detail page shows a results summary with:| Metric | Description |
|---|---|
| Answered | Calls that were picked up, with a breakdown by lead warmth (Hot, Warm, Cold) |
| In progress | Calls currently being placed (shown only when there are active calls) |
| Missed | Calls where no one picked up |
| Consented Emails Sent | Follow-up emails sent to contacts who consented (shown when > 0) |
| Missed Call Emails Sent | Re-engagement emails sent for missed calls (shown when > 0) |
| Failed | Calls that could not connect (shown when > 0) |
| DNC | Contacts skipped due to the Do Not Call list (shown when > 0) |
| Rate | Answer rate as a percentage |