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Before launching a campaign, run a test call to verify the AI sounds natural, uses the right information, and handles the conversation correctly. Two test modes are available — pick the right one based on what you need to verify.

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Browser Test Call (fastest iteration)

Click Call in browser to connect directly through your microphone and speakers. No phone needed, no spam-flag risk, instant connection. Best for iterating on the call script, voice, and conversation flow.
  1. In the Test Call step, click Call in browser
  2. Allow microphone access when prompted
  3. The call connects immediately

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What Browser Calls Don’t Test

Some campaign features can’t fire from a browser-based call. The portal shows an amber banner listing whichever of these are enabled on your campaign so you know to verify them via a phone test:
  • Follow-up SMS — no real phone number means no SMS
  • Follow-up email — gated on consent captured during a real call
  • Missed call follow-up email — only fires for real missed calls
  • Call forwarding — requires a real PSTN bridge
  • Warm transfer — same as forwarding
  • Meeting scheduling SMS (custom meeting link) — requires a real number to text

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Call My Phone (full feature test)

Click Call my phone to have the AI place a real call to a number you choose — typically your own.
  1. Enter a phone number to call
  2. Optionally enter a first name (the AI will use it to personalise the greeting)
  3. Click Call my phone
You’ll receive a call within a few seconds. The AI runs the full conversation flow including objection handling, follow-ups, and call forwarding. Use this mode to verify any feature listed in the “browser limitations” banner above.
Test phone calls come from a random number and may appear as spam to your carrier. Live campaigns dial from numbers that match your contact’s area code to reduce this — so don’t read too much into how a test call appears on your screen.

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What to Listen For

  • Does the AI introduce itself correctly with the right business name?
  • Does it handle a common objection naturally?
  • Is the voice clear and the pace comfortable?
  • Does it reach the call to action appropriately?
  • (Phone tests only) Did the SMS / email / forwarding behave as expected?
Make adjustments to your call details, call script, or voice settings and re-test until you are satisfied.
Test with a real objection — say “I’m not interested” or “I don’t have time right now.” This is the most reliable way to verify your objection handling is working as intended.