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Activity is the log of everyone, newest first: every member enrolled in a recovery workflow gets a row, including the ones we never got hold of, whose row reads Couldn’t be reached.

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The table

Each row carries the date, the member’s name, their customer ID at the store that bills them (a link straight through to that customer in Stripe or RevenueCat), their plan, why they cancelled, when their call is due, and a money chip that says exactly where the dollars stand — Paid — X∗∗(charged),∗∗Pending—X** (charged), **Pending — X · collects <date> (agreed, not yet charged), or Lost — cancelled again. The Call due column only speaks when there is something to act on: “Access ends · Aug 6” while the call is still ahead, a red “Overdue · Jul 23” when access has already ended and we still never reached them, and nothing at all for someone we did reach. Three controls sit above the table:
  • A search box that finds any member by name, phone, or email
  • A date filter (This week / Last week / Month to date / Last 30 days / All time, every option labelled with the dates it covers)
  • A status filter listing each outcome with how many members are in it
A Clear all button appears whenever a filter is on. Sort by clicking the Date, Member, or Outcome column headers — sorting by Outcome puts your strongest results first. The table is paged — 100 members per page by default, or 10 or 50. A summary line underneath still totals the members we couldn’t reach and how many of them got the offer by text, and a collapsed “N members lose access today” summary sits below that (expand it for the list; when no lapse-day workflow is set up, it says so plainly instead of implying calls failed today).

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Member profiles

Every member’s story — the calls, the texts, the recording, and the transcript — lives right inside Revenue Recovery. Click any row (on Activity, or in the Analytics recovered list) and the member’s profile drawer opens in place:
  • A timeline of what happened
  • The call recording with a scrubbable player
  • The transcript highlighted line-by-line as the recording plays — tap any transcript line to jump the audio there
  • The member’s full contact details (their real phone and email — these are your own customers)
If the member re-cancelled, the drawer says it in one plain sentence: which charge won’t be collected and when it was due.