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Revenue Recovery connects to a Stripe account you already administer, with subscription billing set up. When a customer accepts a win-back offer on a recovery call, the discount is applied directly to their subscription in your own Stripe account.

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Connecting

  1. Go to Integrations in the sidebar (under General)
  2. Find the Stripe card and click Connect with Stripe
  3. Sign in to Stripe if prompted, and authorize the connection
Once connected, the card shows your Stripe account, the share of your customers who have a phone number on file, and your recovery fee. Connecting also creates a cancellation recovery workflow for you and points you at the Workflows page to review it — everything you configure from here on lives there, not on the Integrations page.
One exception: if you started the connection from the New workflow wizard’s trial trigger, connecting creates nothing — the trial-end workflow is created only when you click Finalize & Launch at the end of the wizard.

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What the card shows

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Connected, with warnings

If Stripe reports something about your account that could affect Revenue Recovery — for example, charges are disabled, or your account is in test mode — the card shows Connected, with warnings along with a description of each issue. The connection still works; review the warnings in your Stripe dashboard and resolve them if they affect your ability to collect payment.

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Requirements

  • A Stripe account you administer, with subscription billing already set up
  • Customers need a phone number on file in Stripe — see Phone Numbers for how to get numbers there and check your coverage
  • Only voluntary cancellations trigger a call — subscriptions that lapse because a payment failed are not included

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Disconnecting

Click Disconnect on the Stripe card at any time. Atllas immediately stops detecting cancellations and placing recovery calls for that account. Your campaign, past call results, and anything already applied in Stripe are not affected.