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This is rolling out to select accounts and is turned on for you by the Atllas team — there’s no self-serve setup yet. Everything else in Revenue Recovery works exactly as described in these docs whether or not it’s enabled for you.
When it’s enabled, the callback number on your voicemails and offer texts is answered by an Atllas AI receptionist rather than ringing straight through. If a customer who was in a win-back workflow calls it back:
  • The receptionist recognizes them by the number they’re calling from and confirms who they’re speaking with. If that customer has a win-back offer waiting, it texts them their personal offer link right there on the call — the same secure link they’d get after a recovery call — and says the discount out loud so they know what’s on the way.
  • If it can’t match the caller to an offer — they’re calling from a different number, their caller ID is withheld, or they were never in a workflow — it says it couldn’t find their details and offers to schedule a quick call with your team instead.
Where it’s set up, the offer text comes from your recovery number, so it arrives from the same number the customer just dialed; otherwise it’s sent from an Atllas messaging number. Only the person calling about their own account is texted, at most one offer link per call, and STOP opt-outs are honored automatically — exactly like every other offer text.