Skip to main content
Some cancellations happen immediately rather than at the end of the billing period — for example, a customer cancels right away instead of waiting out their term, or a trial lapses straight into cancellation. By the time Atllas calls, there’s no active subscription left to simply un-cancel, so the call works a little differently:
  1. Atllas calls the customer within about a minute of the cancellation, the same as any other recovery call
  2. If they’re open to coming back, the AI offers your win-back discount and explains that a link is on the way by text
  3. Right after the call, Atllas texts a resubscribe link — a secure checkout page with your discount already applied
  4. The customer taps the link, confirms payment, and their subscription starts again immediately
  5. The link is valid for 24 hours and Atllas sends at most one text per cancellation
The resubscribe link uses your existing price and payment setup in Stripe — it’s not a new product or a different plan, just a fresh checkout for the same subscription with the discount applied.
Once the customer completes the checkout, it shows up in Stripe like any other new subscription, and the amount they paid is tracked in Analytics as Collected $ — kept separate from the Retained revenue / month figure used for un-cancel saves, since one is a one-time amount and the other is recurring. The rules for when the link is (and isn’t) texted are covered in Offer Texts.