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The AI calls using your campaign’s existing script tone and voice, so the call sounds consistent with the rest of your calling — it just opens by acknowledging the cancellation and, if a win-back offer is configured, may offer the discount if the conversation calls for it.
  • If the customer accepts the offer — Atllas un-cancels their subscription and applies the discount coupon directly to their account in Stripe. The discount applies once, to their next invoice. Nothing further is required from you; it’s visible in your Stripe dashboard as soon as the call ends.
  • If the customer declines, or doesn’t answer — the cancellation proceeds as originally scheduled. Nothing changes in your billing account. An unanswered call can be re-dialed automatically — see Automatic Retries.
In the rare case a customer accepts but the save can’t be completed automatically — for example, if the subscription had already fully ended before the call finished — it’s flagged for you to complete manually. See Needs attention in Analytics. If the subscription had already fully ended before the call, there’s nothing left to un-cancel — the AI instead texts a resubscribe link right after the call. See Resubscribe Links. Every recovery call also counts as a normal AI Calling call and uses one calling credit, the same as any other campaign call.