- Pause a workflow (switch off) — Atllas immediately stops placing new recovery calls for that trigger, and stops any automatic retries that were still pending. Nothing else changes: your offer, script, A/B arms, connection, and past results are all preserved.
- Resume a workflow (switch on) — calling turns back on right away. Any customers who cancelled while the workflow was paused, and any retries that were held, are picked back up automatically — you don’t need to re-enter anything.
Status badges
The card header shows the workflow’s live status at a glance:
Pausing never interrupts a call that is already dialing or in progress; it only stops the next call. The status you see is read straight from the engine, so it always reflects what will actually happen.