This setting applies only to Revenue Recovery, your outreach to churned or lapsed
members. It is separate from AI Calling’s Do Not Call list,
which suppresses individual phone numbers across your outbound campaigns.
Where to find it
Open Revenue Recovery → Workflows. Near the top of the page sits a collapsed row labeled Included states, marked Optional. Its summary line reads “All states included” until you change it. Nobody has to open this row. Contacting every state is the default, and the row confirms that rather than hiding it.Exclude a state
Click the row to expand it. hyzl lists all 50 states plus the District of Columbia. Every state starts checked, so hyzl still contacts people there.1
Uncheck the states to exclude
Uncheck Maryland and New Jersey, for example, to stop outreach there. Use Select
all or Deselect all to start from either end. The search box finds a state by
name.
2
Decide unknown states
A switch decides what happens to a contact whose state hyzl cannot confirm. It is on
by default. Turn it off to hold those contacts too, alongside your excluded states.
3
Save
Click Save. hyzl confirms with “Calling regions updated” and collapses the row.
The summary updates, for example “All states except Maryland, New Jersey.”
What happens to an excluded contact
A contact in an excluded state gets no Revenue Recovery outreach. That covers the initial call, the heads-up text, every retry, and the win-back offer. hyzl sends no win-back text and no win-back email, on either Stripe or RevenueCat. hyzl still records them. Their Activity log row reads Outside included states, so an excluded contact stays visible instead of disappearing from the count.How hyzl determines a state
hyzl reads a contact’s state from their billing address when your provider (Stripe or RevenueCat) has one on file. Otherwise hyzl infers it from the contact’s phone area code.The area code is a best guess, not a confirmed address. A contact who kept an old area
code after moving, or a VoIP number, can resolve to the wrong state. When hyzl cannot
determine a state at all, the unknown-state switch decides what happens to them.